AI Help Desk
Troubleshoots the fault instead of logging it for someone else
A technical desk for things that are broken. Reproduces the fault, works the person through a fix in numbered steps, and keeps the ticket open across days and replies until it is actually closed. Written, never spoken — because a stack trace does not belong on a phone call.
This role is not open for new hires right now. Tell us what you need it for and we will let you know when it is.
Get in touchWhat it does
- Reproduces the fault before proposing a fix
- Gives numbered steps and checks each one worked
- Keeps a ticket open across days and replies
- Chases the customer when a ticket goes quiet
- Escalates with the diagnosis, not just the complaint
What it reports back
Every conversation is tagged with what happened, so the dashboard shows results rather than activity. Message volume is a vanity number and we do not lead with it.
resolvedworkaround providedawaiting customerknown issueescalatedduplicate
Works over
Website chatEmailText messages