Support
A person answers. Not a bot, which would be an odd choice for a company that sells them.
Email us
support@teamaiops.com — or reply to any email we have sent you. Both reach the same place.
Response times
Within one business day for most things. Faster when your employees have stopped answering calls — say so in the subject line and it gets picked up first.
Setting up
Ask and we will walk through the first employee with you on a call. Worth it for the first one.
Send us a message
This reaches the same inbox as emailing us, and you get a reference number back so you can quote it later.
What to send us
Support gets slow when it turns into twenty questions. Include these and we can usually answer on the first reply:
- A link to the conversation, if it is about something an AI employee said or did. The URL from your dashboard is enough.
- Which employee, and roughly when it happened, including your time zone.
- What you expected to happen, and what happened instead.
- The phone number dialed, if it is a call problem.
Do not send us passwords, card numbers, or anything similar. We will never ask for them, and any message that does is not from us.
The things that go wrong most
My AI employee is getting something wrong
Open the conversation in your dashboard and read the transcript — it will usually show exactly where it went off. Most errors trace back to a gap in the business notes on the employee, not to the model. Add the missing fact, and it stops. If it keeps happening after that, send us the conversation link.
Calls are not reaching my AI employee
Check three things in order: the employee's status is Active rather than Draft or Paused, a phone number is assigned to it, and your existing line is actually forwarding to that number. The employee page shows the first two. If all three look right, send us the number you dialed and roughly when.
My AI employees stopped answering
The usual cause is credits running out — that stops work deliberately rather than running up an unbounded bill. Your billing page shows the balance. The other cause is a failed payment, which you would have had an email about.
A caller asked not to be contacted again
Add them to your do-not-call list from the contact record, which suppresses them across every outbound employee immediately. Do this even if the request came through another channel.
I need to get a person on the phone with a customer
Set escalation targets on the employee. A caller who asks for a human, gets upset, or raises something outside the employee's brief is transferred there, and whoever picks up gets the conversation summary first.
I want to export or delete my data
Write to privacy@teamaiops.com. Deletion requests are honored within 30 days, and sooner if you ask. Closing your account starts a 30-day window before data is removed, so a change of mind is recoverable.
Still stuck?
Write to support@teamaiops.com with whatever you have. A half-formed question is fine — we would rather untangle it with you than have you sit on it.
See also our terms of use, privacy policy and cookie policy.