Terms of use

These terms are between TeamAIOps(“we”, “us”) and the business that opens an account (“you”). By creating an account or using the service you accept them. If you are accepting on behalf of a company, you confirm you are authorized to bind it.

TeamAIOps provides software agents — we call them AI employees — that handle telephone calls, text messages, email and web chat on your behalf, using configuration and business information you supply.

We provide software. We do not provide answering services staffed by people, and we are not a party to your relationship with your own customers.

This section matters more than any other, so it is not buried at the bottom in capital letters.

AI employees are built on large language models. Those models produce plausible language, not verified fact. An AI employee can state something confidently and be wrong. It can misunderstand an accent, mishear a number, quote a price it inferred rather than read, invent a detail that was never in your documents, or record a name incorrectly. This behavior is a property of the technology. It is not a defect we can promise to eliminate, and no configuration removes it.

Accuracy is at its worst at the start of your term, before the employee has encountered your edge cases and before you have corrected its early mistakes. It improves as you review its work and refine its instructions. It does not reach certainty.

We build the product to fail visibly rather than silently: every conversation is recorded, transcribed and summarized, escalation to a human is available on every role, and failures are surfaced in your dashboard. Those are the tools that let you catch errors. They do not catch errors for you.

You agree that you will:

• Review conversation transcripts and summaries often enough to catch errors before they cause harm — daily at the start of your term.
• Correct an employee's configuration, knowledge base and instructions when you find it getting something wrong.
• Keep escalation targets accurate, so a caller who needs a person reaches one.
• Not use an AI employee, without human review, for any decision or communication where an error would cause material financial, legal, medical or safety harm.

Where you choose to rely on an AI employee's output without reviewing it, you do so at your own risk and remain responsible for the consequences as if a member of your own staff had said it.

You will not use the service to:

• Break the law, including telemarketing, debt collection, recording and consumer protection law in any jurisdiction you operate in.
• Contact people who have asked not to be contacted, or who are on an applicable do-not-call register.
• Impersonate a person, a government body, or any organization you do not represent, or claim an AI employee is a human being when directly asked.
• Harass, threaten, defraud or mislead anyone, or make claims about your goods and services that you cannot substantiate.
• Collect payment card numbers, government identifiers, or health information through an AI employee.
• Attempt to extract our prompts, models or source code, or resell the service without a written agreement.

We may suspend an account immediately, without notice, where we reasonably believe this section has been breached and people are being harmed.

You decide who your AI employees contact and what they say. You are the party making those calls, and you are responsible for complying with the law that governs them.

The product provides controls to help: quiet hours, do-not-call suppression, spoken recording disclosure, consent records, and an audit trail of every attempt. You are responsible for switching them on, configuring them correctly for the jurisdictions you operate in, and confirming they match the advice of your own counsel.

You keep ownership of everything you put into the service and everything your AI employees produce for you — configuration, documents, contacts, recordings, transcripts.

You grant us the license needed to run the service: to store, process and transmit that content, including sending it to the third-party providers listed in our privacy policy, for the purpose of operating your AI employees.

We do not sell your data. We do not use your conversation content to train our own models, and we use providers under terms that do not permit training on it.

You confirm you have the right to supply the contact information you upload, and to have those people contacted.

• Each AI employee is a seat, billed monthly in advance. Seats are billed from the day you hire them; there is no free trial.
• Each seat includes a monthly credit allowance. Work beyond it draws on purchased credits.
• When credits run out, AI employees stop working. This is deliberate: it prevents an unbounded bill. You can disable it per account, in which case you are liable for what is consumed.
• Cancel at any time, from your billing settings. Cancellation takes effect at the end of the current billing period.
• We may change prices with 30 days' notice. Changes never apply to a period already paid for.

Everything here is designed so you do not need one. There is no minimum term, no contract, and no setup fee. You are billed one month at a time, and canceling stops the next charge. Credits do not expire while your account is open. And because AI employees stop working when credits run out, you cannot be surprised by a bill for usage you did not authorize.

If you cancel mid-month, your seats keep working until the end of the period you already paid for. You are not cut off early, and there is no partial refund for the remainder.

This clause does not override rights you have under law that cannot be waived, and it does not apply where we have charged you in error — write to support@teamaiops.com and a billing mistake on our side gets corrected.

We aim to keep the service running continuously and we build for it — AI employees fail over automatically between model providers so one provider's outage does not take your phones down.

We do not commit to an uptime figure in these terms. Telephone networks, model providers and hosting platforms all sit outside our control, and a number we cannot honor is worth nothing to you. If you need a contractual service level, contact us and we will discuss a separate agreement.

The service is provided as is. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

We specifically do not warrant that AI employee output will be accurate, complete, or suitable for any particular purpose, for the reasons set out in section 3.

Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, even if advised of the possibility.

Our total aggregate liability arising out of or relating to these terms is limited to the amount you paid us in the twelve months before the event giving rise to the claim.

Nothing here limits liability that cannot lawfully be limited, including for fraud, wilful misconduct, or death or personal injury caused by negligence.

You will indemnify us against claims arising from your use of the service, including claims brought by people your AI employees contacted, claims that your content infringes a third party's rights, and claims arising from your breach of section 5 or section 6.

You may close your account at any time from your billing settings. We may suspend or close an account for non-payment, for breach of these terms, or where continuing would expose us or others to legal risk.

After closure we retain your data for 30 days so it can be recovered if you change your mind, then delete it. You can request immediate deletion by writing to privacy@teamaiops.com.

We may update these terms. For material changes we will give at least 30 days' notice by email to the address on your account. Continuing to use the service after a change takes effect means you accept it. If you do not, close your account before then.

These terms are governed by the laws of [State], United States, without regard to conflict of law rules. The courts of that jurisdiction have exclusive jurisdiction over disputes.

Questions about these terms: legal@teamaiops.com. Anything else: our support page.

TeamAIOps
[Registered business address]