Insights
What actually happens when software answers your phone. Written for people deciding whether to try it, and for people already running it.
How it worksJuly 22, 2026 · 6 min
How AI dispatch triage works for a trades business
What happens between a customer describing a burst pipe and a technician being on the way, and which parts of it software can be trusted with.
Read itHow it works
What AI agents get wrong, and how to catch it
The specific failure modes of AI phone agents, why they happen, and the review habits that catch them before a customer does.
June 24, 20267 min read
How it works
Latency is the product: why response time decides if AI calls work
Why a few hundred milliseconds separates an AI call that feels natural from one that feels broken, and where the time actually goes.
June 10, 20266 min read